Fax Everywhere Problem Report Form

Introduction

Before you complete the Problem Report Form, you may want to read the topics below. When you click on one of the links below, your browser will open a new window. When you finish reading the information, close the browser window to return to this form.

Before you complete the Problem Report Form, you should check the Fax Everywhere Troubleshooting Guide and Fax Everywhere FAQ. We frequently update the above pages with information directly from our technical support experts. Therefore, you may find the answer to the problem you are about to report in the Fax Everywhere Troubleshooting Guide or Fax Everywhere FAQ.

Information About You (required)

Tell us who and where you are. If you are unable to find out the value of a required item, type: "don't know."

Your Name:

Company Name (optional):

E-mail address:

Verify address:

Fax Number (optional):

City:

State:

I am an:

My computer skills:

Information About Fax Everywhere (required)

Fax Everywhere Program:

Describe the Problem You are Having (required)

Select all that apply:
I am installing Fax Client
I am accessing the Addressing tab in Fax Client
I am accessing the Setup tab in Fax Client
I am using my Fax Number and Passcode
I am viewing .PDF files
I send a fax/e-mail message
I download and/or print faxes
I am accessing the Web Interface
I am accessing the User Setup window in the Web Interface
I am accessing the Fax Archive window in the Web Interface
I am accessing the Billing Summary in the Web Interface
I am accessing the Control or Service Panel
Other (Please press Enter every 65 characters per line):

Before the problem first started (required)

Select all that apply:
Fax Client/Web Interface worked correctly
Fax Client/Web Interface worked sometimes
Fax Client/Web Interface never worked
Control/Service Panel worked correctly
Control/Service Panel worked sometimes
Control/Service Panel never worked
None of the Above
Other (Please press Enter every 65 characters per line):

Corrective actions I have already tried (required)

Select all that apply:
I read the Fax Everywhere Web Interface Reference Guide (Show Me)
I read the Fax Everywhere Fax Client Reference Guide (Show Me)
I read the Fax Everywhere Control Panel and Service Panel Reference Guide (Show Me)
I read the Fax Everywhere FAQ (Show Me)
I read the Fax Everywhere Troubleshooting Guide (Show Me)
I clicked Help on the error message dialog
None of the Above
Other (Please press Enter every 65 characters per line):

I Contacted

I last spoke with of

I previously reported this problem to MFM Technical Support:
Yes
No
If Yes, please enter the date you reported the problem:

Error Message Information

If Fax Everywhere displays an error message, it is vitally important for you to tell us the exact text of the error message as it appears on your display. If necessary, go back, reproduce the error, and write down the exact error text before completing the rest of this form. If you get a sequence of error messages, the first error message is usually the most important.

Error Message:

Problem Description

General problem description: if you can add any information that does not fit into the above categories, do so here. As you type your problem description, press the Enter key after about every 65 characters to keep your lines short:

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