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Rapid Flyer Problem Report Form

Introduction

Before you complete the Problem Report Form, you may want to read the topics below. When you click on one of the links below, your browser will open a new window. When you finish reading the information, close the browser window to return to this form.

Before you complete the Problem Report Form, you should check the Rapid Flyer Troubleshooting Guide. We frequently update the above page with information directly from our technical support experts. Therefore, you may find the answer to the problem you are about to report in the Rapid Flyer Troubleshooting Guide.

Information About You (required)

Tell us who and where you are. If you are unable to find out the value of a required item, type: "don't know." Please state your first name and last name.

Your Name:

Company Name (optional):

E-mail address:

Verify address:

Fax Number (optional):

City:

State:

I am an:

My computer skills:

Information About Your MLS (required)

My MLS Provider:

My MLS is a:

Information About Your Copy of Rapid Flyer (required)

To find your Rapid Flyer 2.00 Serial Number, click the About Flyer button on the Rapid Flyer 2.00 Main Menu; or you can look on the label of your Rapid Flyer -- Disk 1.

Flyer Serial Number:

Please follow these instructions to determine your complete Rapid Flyer version number. (Example: 2.00.034)

Flyer Version Number:

Flyer Version:

Your Version of Windows (required)

If you do not know what version of Windows you are running, see: How to determine your Windows Version.

Windows Version:

Describe the Problem You are Having (required)

Select all that apply:
I am installing Rapid Flyer
I am using the Listings Editor
I am using the Template Designer
I am downloading listings from my MLS
I am using the Setup window
I am using the Delete Listings window
I am using the Flyer Wizard
I am printing Flyers
I am e-mailing Flyers
Other (Please press Enter every 65 characters per line):

Before the problem first started (required)

Select all that apply:
Rapid Flyer worked correctly
Rapid Flyer worked sometimes
This copy of PC Access (Rapid) Flyer worked on another computer
Rapid Flyer never worked
I installed new hardware or software
None of the Above
Other (Please press Enter every 65 characters per line):

Corrective actions I have already tried (required)

Select all that apply:
I read the Rapid Flyer Reference Guide (Show Me)
I read the Rapid Flyer online Help
I read the Rapid Flyer Troubleshooting Guide (Show Me)
I clicked Help on the error message dialog
None of the Above
Other (Please press Enter every 65 characters per line):

I Contacted

I last spoke with of

I previously reported this problem to MFM Technical Support:
Yes
No
If Yes, please enter the date you reported the problem:

Error Message Information

If Rapid Flyer or Windows displays an error message, it is vitally important for you to tell us the exact text of the error message as it appears on your display. If necessary, go back, reproduce the error, and write down the exact error text before completing the rest of this form. If you get a sequence of error messages, the first error message is usually the most important.

Error Message:

Your Computer Information

Your equipment: the more information you can give us about the computer equipment you are using, the more likely we are to solve your problem quickly and accurately. If you don't know the correct brand and model for any of the following, leave it blank.

Modem:

Computer:

Processor Class:

Computer type:

Computer on LAN:

Printer:

Printer type:

Problem Description

General problem description: if you can add any information that does not fit into the above categories, do so here. As you type your problem description, press the Enter key after about every 65 characters to keep your lines short: