PC Access Flyer Problem Report Form

Introduction

Before you complete the Problem Report Form, you may want to read the topics below. When you click on one of the links below, your browser will open a new window. When you finish reading the information, close the browser window to return to this form.

Problem Report Form

Before you complete the Problem Report Form, you should check the PC Access Flyer Troubleshooting Guide. We frequently update the PC Access Flyer Troubleshooting Guide with information directly from our technical support experts. Therefore, you may find the answer to the problem you are about to report in the PC Access Flyer Troubleshooting Guide.

Information About You (`required`)

Tell us who and where you are. If you are unable to find out the value of a required item, type: "don't know." Please state your first name and last name.

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Name:           
E-mail address: 

Verify my e-mail address
Fax number:     
City:           
State:          
I am an:                   
My computer skills:

Information About Your MLS (`required`)

Many problems with PC Access Flyer relate to your MLS. Please tell us the name of your MLS provider (this is usually your Real Estate Board or Association) and what kind of MLS software your MLS provider runs.

Your MLS provider:         

My MLS is a:

Information About Your Copy of PC Access Flyer (`required`)

To find your serial number, look on the label of your PC Access Flyer -- Disk 1.

Serial no.:

Please follow these instructions to determine your complete PC Access Flyer version number. (Example: 1.02.021)

Version no.:

Your Version of Windows (`required`)

If you do not know what version of Windows you are running, see: How to determine your Windows Version.

Windows Version:

Describe Your Version of PC Access Flyer

PC Access Flyer Version:   Agent   Broker  Network

Installing PC Access from: Disks   CD-ROM and Disk 1

Are you installing the Upgrade Version? No   Yes

Describe the Problem You are Having (`required`)

The problem occurs when (check all that apply):

Note: To select more than one item, hold down the CTRL key and left-click each item.

(As you describe when the problem occurs, press the Enter key after about every 65 characters to keep your lines short.)

Before the problem first started (check all that apply):

Note: To select more than one item, hold down the CTRL key and left-click each item.

(As you describe the new hardware or software, press the Enter key after about every 65 characters to keep your lines short.)

Corrective actions I have already tried (check all that apply):

Note: To select more than one item, hold down the CTRL key and left-click each item.

(As you describe the other corrective actions you have tried, press the Enter key after about every 65 characters to keep your lines short.)

I Contacted

I last spoke with  of 

I previously reported this problem to MFM Technical Support:
    Date:

Error Message

If PC Access Flyer or Windows displays an error message, it is vitally important for you to tell us the exact text of the error message as it appears on your display. If necessary, go back, reproduce the error, and write down the exact error text before completing the rest of this form. If you get a sequence of error messages, the first error message is usually the most important.

No error message appears
The following error message(s) appear:

(As you type your error messages, press the Enter key after about every 65 characters to keep your lines short.)

Your Computer

Your equipment: the more information you can give us about the computer equipment you are using, the more likely we are to solve your problem quickly and accurately. If you don't know the correct brand and model for any of the following, leave it blank.

Modem:                
Computer:             
Processor class:      
Computer type:        Desktop computer | Laptop computer
Printer Manufacturer: 
Printer Model:        
Network:              Yes | No

General Problem Description

General problem description: if you can add any information that does not fit into the above categories, do so here. As you type your problem description, press the Enter key after about every 65 characters to keep your lines short.