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PC Access for Windows Problem Report Form

Introduction

Before you complete the Problem Report Form, you may want to read the topics below. When you click on one of the links below, your browser will open a new window. When you finish reading the information, close the browser window to return to this form.

Problem Report Form

Before you complete the Problem Report Form, you should check the PC Access for Windows Troubleshooting Guide. We frequently update the PC Access for Windows Troubleshooting Guide with information directly from our technical support experts. Therefore, you may find the answer to the problem you are about to report in the PC Access for Windows Troubleshooting Guide.

Information About You (`required`)

Tell us who and where you are. If you are unable to find out the value of a required item, type: "don't know." Please state your first name and last name.

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Your Name:                 
Company Name (Optional):   
E-mail address:            
  Verify my e-mail address
Fax number (Optional):     
City:                      
State:

I am an:

My computer skills:

Information About Your MLS (`required`)

Many problems with PC Access for Windows relate to your MLS. Please tell us the name of your MLS provider (this is usually your Real Estate Board or Association) and what kind of MLS software your MLS provider runs.

Your MLS provider:         

My MLS is a:

Information About Your Copy of PC Access (`required`)

To find your serial number, look on the label of your PC Access for Windows -- Disk 1. If you can run PC Access, you may also look on the PC Access for Windows Main Menu window: [ Version 4.20 and earlier] [ Version 4.30].

Your PC Access Serial Number:

Please follow these instructions to determine your complete PC Access version number. (Example: 4.30.151)

PC Access Version number:

Your Version of Windows (`required`)

If you do not know what version of Windows you are running, see: How to determine your Windows Version.

Windows Version:

Describe Your Version of PC Access (`required`)

PC Access Version:         Agent   Broker  Network

Installing PC Access from: Disks   CD-ROM and Disk 1

Are you installing the Upgrade Version? No   Yes

Connection Method (`required`)

How are you connecting to your MLS System?

If you are having trouble accessing your MLS via the Internet, run PC Access and click: Setup Menu | Advanced | MLS Setup. Click on the TCP/IP tab. What do you have in the following fields?

  IP Address or Host Name:  (Optional)
   Telnet TCP Port Number:   (Optional)

Describe the Problem You are Having (`required`)

Select all that apply:
   I am installing PC Access
   PC Access is starting
   PC Access is checking my User Authorization
   PC Access is calling my MLS
   PC Access is logging into my MLS
   PC Access is online with my MLS
   PC Access is printing a report from my MLS
   Other (Please press Enter every 65 characters per line):

Before the problem first started (`required`)

Select all that apply:
   PC Access worked correctly
   PC Access worked sometimes
   This copy of PC Access worked on another computer
   PC Access never worked
   I installed new hardware or software
   None of the Above
   Other (Please press Enter every 65 characters per line):

Corrective actions I have already tried (`required`)

Select all that apply:
   I read the PC Access Install Guide (Show Me)
   I read the PC Access online Help (4.30 | 4.20)
   I read the PC Access Troubleshooting Guide (Show Me)
   I clicked Help on the error message dialog
   I tested printing on the Test Printer window (Show Me)
   I ran SCANDISK with full surface scan
   None of the Above
   Other (Please press Enter every 65 characters per line):

I Contacted

I last spoke with  of 

I previously reported this problem to MFM Technical Support:
    Date:

Error Message Information

If PC Access or Windows displays an error message, it is vitally important for you to tell us the exact text of the error message as it appears on your display. If necessary, go back, reproduce the error, and write down the exact error text before completing the rest of this form. If you get a sequence of error messages, the first error message is usually the most important.

No error message appears
Terminal window status bar says: "Communication Error"
The following error message(s) appear:

If you are getting an error message that is actually coming from PC Access, you can get additional information about the error. If PC Access displays the error, it will almost always have a Help button. You should click the Help button to see if the additional help lets you solve your problem by yourself. (If the error message is coming from Windows or from another application, it will usually not have a Help button.) If the error message has a Help button, press Alt-space while the error message dialog is the current window on your display. This should produce a menu with a Source... item at the bottom. Click this item to display the Source Information dialog. Then tell us the module name and line number:

Module name: 
Line number:

Your Computer Information

Your equipment: the more information you can give us about the computer equipment you are using, the more likely we are to solve your problem quickly and accurately. If you don't know the correct brand and model for any of the following, leave it blank.

Modem:           
Computer:        
Processor class: 
Computer type:   Desktop computer   Laptop computer
Printer:          Local  Network
Computer on LAN: Yes   No

General problem description: if you can add any information that does not fit into the above categories, do so here. As you type your problem description, press the Enter key after about every 65 characters to keep your lines short: