User Authorization Problem Report Form

Name (required):           
E-mail address (required): 

Verify my e-mail address
Fax number:                
City (required):           
State (required):          
I am an:                   
                            End User
                            Independent Consultant or PC Coordinator
                            Employee of VISTAinfo
                            Employee of an MLS/Board Office
                            Other
                           
My computer skills:        
                            Expert
                            Advanced
                            Intermediate
                            Novice
                            What's a computer?
                           
 

Information About Your Copy of PC Access

Please follow these instructions to determine your complete PC Access version number. (Example: 4.30.151)

Version no. (required):                 

Note: MFM no longer provides support for PC Access for Windows 4.00. For more information, see: PC Access for Windows 4.00 Support Discontinued.

PC Access Version:                      
                                         Agent
                                         Broker
                                         Network
                                        
Are you installing the Upgrade Version? 
                                         No
                                         Yes
                                        

Your Version of Windows

Windows Version:     
    Windows 3.1
    Windows 3.11
    Windows 3.11 for Workgroups
    Windows 95
    Windows 98
    Windows 98 Second Edition (SE)
    Windows NT 4.0
    Windows 2000 Professional
    Windows 2000 Server
   Windows Millennium Edition (WinME)
    Windows XP Home
    Windows XP Professional
 

Describe the User Authorization Error

What is the User Authorization Error number? (required)

 8001-0009-0000
 8001-0009-0003
 Other

Describe the text message you received with the above User Authorization error. For example, "Invalid User Authorization on Hard Drive!" or "Cannot Read User Authorization!" (required)

Possible Cause(s) of the User Authorization Error.

• Note: To select more than one possible cause, hold down the CTRL key and left-click each possible cause.

 I upgraded my computer's System Board, CPU and/or BIOS
 I only replaced or formatted my computer's hard disk
 I am installing PC Access to a new computer
 I moved my hard disk to another computer
 Other

Please provide any additional details here.

Correcting the User Authorization Error

If you do not have your Serial Number and Validation Code, please follow the instructions here: Using an Install Count or Requesting a Reset Code. MFM Technical Support will need your Serial Number and Validation Code to correct your User Authorization Error.

• Note: Your Validation Code is not your four digit Registration Code.

Enter the Serial number and Validation code exactly as it appears in the Reset User Authorization window:

Serial Number from UAM (required):   [How to Generate S/N]
Validation code (required):          [How to Generate V/C]

• Note: You will need your original PC Access for Windows Disk 1 to generate a Validation Code, Serial Number and to reset your User Authorization. If you do not have your original Disk 1, you may order replacement media from MFM. To order replacement media, see: Product Media Replacement Order Form.

License Agreement

I understand that I am licensed to use PC Access for Windows or PC Access Flyer on one computer at a time. By selecting I Agree I hereby agree that I will not use the requested Reset Code in any way that would violate the License Agreement. If you select I do not Agree, MFM cannot issue you a Reset Code. (required)

 I Agree
 I do not Agree

Related Information

• License Agreement