How to Find It

Quick Contents

• Introduction
• Tips on Finding Information
  • About MFM's Support Web Site
  • Navigating the Complete Table of Contents
  • Use Webglimpse to Search MFM's Support Web Site
  • Use NexTrieve to Search MFM's Support Web Site
  • Search a Page in your Web Browser
  • Study the MFM Support Web Site
  • Check out our New Pages
  • Bookmark or Add to Favorites
  • Ask for Help
  • Give us your Suggestions

Introduction

• If you are an MFM customer with an emergency need for information, you may not have time to become an expert at searching. If so, ask for help if you are unable to find what you need quickly. Please make a reasonable effort to find what you need before asking; this helps us keep the cost of our products reasonable for everyone.
• If you provide technical support to other MFM customers as a support representative or consultant, developing your search skills is absolutely vital. Take the time to master the search methods below. This will increase your professionalism and problem-solving efficiency. Other vendors have Web sites with similar search methods, so much of what you learn about searching on MFM's Support Web site will help with the other products you support.

Tips on Finding Information

About MFM's Support Web Site

• If you are not sure about type of information available on the MFM Support Web site, see: About the MFM Support Site.

Navigating the Complete Table of Contents

• Javascript menu: you can click the Complete Table of Contents (JavaScript Version) hyperlink in the page footer. (This menu may require some time to download if you have a slow Internet connection.) If your browser supports Javascript, you should be able to navigate the menu by moving your mouse over it. If you move your mouse over a menu item that contains a submenu, the submenu will open automatically. You can use the menu to scan a large amount of information quickly in a small space.
• HTML menu: if you cannot use the Javascript menu, or you would like to search the contents in your browser, you can view the Complete Table of Contents. To view the Complete Table of Contents, click on its hyperlink in the page footer. The Complete Table of Contents lists every page on MFM's Support Web site and is quite long. If you are looking for a specific piece of information, start at the Quick Contents section. The Quick Contents section lists the main sections and their corresponding sub-sections. For example, If you are looking for the PC Access Update Wizard, and you are not sure if it is under Download, or Files, the Quick Contents section tells you it is under Download.

Use Webglimpse to search MFM's Support Web site

• For a list of available searches on MFM's Support Web site, see: our search page. For tips on using Webglimpse to search MFM's Support Web site, see: Search Tips.

Use NexTrieve to search MFM's Support Web site

• You can use NexTrieve to search the MFM Support Web site. For tips on using NexTrieve to search MFM's Support Web site, see: Search Tips.

Search a page in your Web Browser

• You can use Netscape Communicator or Internet Explorer to search for information on any Web page you are currently viewing.
  • Netscape Communicator users:
    1. Click Edit | Find in Page...
    2. In the Find What: field, type in the word you are looking for.
    Netscape Communicator will locate the occurrences of the word on that page.
  • Internet Explorer users:
    1. Click Edit | Find (on this Page)...
    2. In the Find What: field, type in the word you are looking for.
    Internet Explorer will locate the occurrences of the word on that page.

Study the MFM Support Web Site

• If you provide technical support for any one of MFM's Products, you should study MFM's Support Web site. Before an emergency strikes, take a time and explore:
  • Start with the Complete Table of Contents. Follow a few links to some pages under each heading and familiarize yourself with the type of information they contain.
  • Once you understand the structure of the MFM Support Web site, try some searches. Read the Search Tips. Learn the WebGlimpse search string syntax. Get a feel for the way our search works.

Check out our New Pages

• Each month MFM updates this page:
  • New Pages on the MFM Support Web Site
  with the latest additions to our Support Web site. Most of the information we add to our Support Web site is in response to problems reported by end users and technical support representatives.

Bookmark or Add to Favorites Pages

• Bookmark or Add to Favorites the pages you visit frequently. Then you can easily retrieve the information the next time you need it.
  • Netscape Communicator users: click Bookmarks | Add Bookmark.
  • Internet Explorer users: click Favorites | Add to Favorites.

Ask for Help

• If you can't find what you are looking for ask for help! Fill out the Ask for Help form and MFM Technical Support will assist you.

Give us your Suggestions

• If you have a suggestion that would improve our Support Web site we'd love to hear it. Please complete the MFM Web Site Suggestion form.

Last modification date: Thursday, April 10, 2003 15:37:24