Fax Everywhere Control Panel and Service Panel Reference Guide

for Version 1.00

Contents

Getting Started

Overview

• Overview: What is Fax Everywhere?
• Overview: Fax Everywhere Features
• Overview: Typographic Conventions
• Overview: On-Line Help

Installation Instructions

Fax Everywhere Service Panel

Fax Everywhere Service Panel Overview

Fax Everywhere Control Panel

Fax Everywhere Control Panel Overview

• Fax Everywhere Control Panel: Connected to Server

Fax Everywhere Control Panel: Servers Tab

• Servers Tab: Selected Servers
• Servers Tab: Available Servers
• Servers Tab: Add Server
• Servers Tab: Delete Server
• Servers Tab: Test Server
• Results of Test Server Connection Window
• Servers Tab: Refresh List
• Servers Tab: Display Name
• Servers Tab: Add Other
• Servers Tab: Server Name or IP Address

Fax Everywhere Control Panel: Server Status Tab

• Server Status Tab: Current Service State
• Server Status Tab: Port Status Monitor
• Server Status Tab: Mail Server Status
• Server Status Tab: Last Fax Activity
• Server Status Tab: Printer Status
• Server Status Tab: Last SMDR
• Server Status Tab: Outbound E-Mail Queue
• Server Status Tab: Inbound Fax Queue
• Server Status Tab: Outbound Fax Queue
• Server Status Tab: Devices in Use
• Server Status Tab: Active Spam Profiles
• Server Status Tab: Received & Routed
• Server Status Tab: Sent
• Server Status Tab: Blocked
• Server Status Tab: Receive Failures
• Server Status Tab: Service Errors
• Server Status Tab: All Devices Busy
• Server Status Tab: Message
• Server Status Tab: Start
• Server Status Tab: Stop
• Server Status Tab: Track Last Log Message
• Server Status Tab: Erase

Fax Everywhere Control Panel: Server Setup Tab

• Server Setup Tab: Fax Modem Devices Tab
• Fax Modem Devices Tab: Devices
• Fax Modem Devices Tab: TAPI DNIS Digits
• Fax Modem Devices Tab: Fax Modem Ext. #
• Fax Modem Devices Tab: Fax Modem Class
• Fax Modem Devices Tab: Fax Modem Capability
• Fax Modem Devices Tab: Fax Receive BPS
• Fax Modem Devices Tab: Save
• Fax Modem Devices Tab: Cancel
• Server Setup Tab: Server Settings Tab
• Server Settings Tab: Fax Everywhere E-mail Address
• Server Settings Tab: POP3 (Incoming) Mail Server
• Server Settings Tab: SMTP (Outgoing) Mail Server
• Server Settings Tab: Administrator's E-mail Address
• Server Settings Tab: Default Printer
• Server Settings Tab: GIF Attachment Image Width
• Server Settings Tab: Web Server URL
• Server Settings Tab: Inbound Hunting
• Server Settings Tab: PBX Type
• Server Settings Tab: Max SMDR Delay
• Server Settings Tab: SMDR From File
• Server Settings Tab: SMDR From Com Port
• Server Settings Tab: SMDR Port Settings
• Server Settings Tab: Password
• Server Settings Tab: Check Every Seconds
• Server Settings Tab: Resend Every Minutes
• Server Settings Tab: Tries
• Server Settings Tab: Master Key
• Server Settings Tab: Archive Faxes
• Server Settings Tab: Log All Server Messages
• Server Settings Tab: Save
• Server Settings Tab: Cancel

Fax Everywhere Control Panel: Tables Setup Tab

Fax Everywhere Control Panel: Rate Setup Tab

• Rate Setup Tab: Toolbar
• Rate Setup Tab: Rates
• Rate Setup Tab: Rate Class Name
• Rate Setup Tab: Line Setup
• Rate Setup Tab: Line Recurring
• Rate Setup Tab: Out. Rate Factor
• Rate Setup Tab: Per Minute Inbound
• Rate Setup Tab: Per Minute IVR
• Rate Setup Tab: Auto Debit Limit

Fax Everywhere Control Panel: Toll Control Tab

• Toll Control Tab: Toolbar
• Toll Control Tab: Toll Control
• Toll Control Tab: Digits
• Toll Control Tab: Description
• Toll Control Tab: Allow / Deny
• Toll Control Tab: Per Minute Base Rate
• Toll Control Tab: # Digits to Delete
• Toll Control Tab: Digits to Insert
• Toll Control Tab: Digits to Append

Fax Everywhere Control Panel: Group Setup Tab

• Group Setup Tab: Toolbar
• Group Setup Tab: Groups
• Group Setup Tab: Account #
• Group Setup Tab: Name
• Group Setup Tab: Address
• Group Setup Tab: City
• Group Setup Tab: State
• Group Setup Tab: Zipcode
• Group Setup Tab: Contact Name
• Group Setup Tab: Phone #
• Group Setup Tab: Rate Name
• Group Setup Tab: Last Invoice
• Group Setup Tab: Starting Tag #

Fax Everywhere Control Panel: User Setup Tab

• User Setup Tab: Toolbar
• User Setup Tab: Users
• User Setup Tab: Fax Phone #
• User Setup Tab: Ext # / DNIS
• User Setup Tab: Name
• User Setup Tab: Group
• User Setup Tab: Grp. Admin
• User Setup Tab: Grp. View
• User Setup Tab: E-mail Address(es)
• Address(es) Window
• User Setup Tab: Archive
• User Setup Tab: Billing Account
• User Setup Tab: Message Format
• User Setup Tab: Passcode
• User Setup Tab: PDF Password
• User Setup Tab: Print
• User Setup Tab: Printer Name
• User Setup Tab: Status
• User Setup Tab: User Key

Fax Everywhere Control Panel: Association Setup Tab

• How to Add an Entry to the Association Setup Tab
• Association Setup Tab: Toolbar
• Association Setup Tab: Fax # Associations
• Association Setup Tab: Name
• Association Setup Tab: Caller ID # / Station ID #
• Association Setup Tab: Block
• Association Setup Tab: .FAX File Name Prefix

Fax Everywhere Control Panel: Fax History Tab

• Fax History Tab: How to Group by Columns
• Fax History Tab: Date/Time
• Fax History Tab: User Name
• Fax History Tab: Type
• Fax History Tab: Description
• Fax History Tab: Tag
• Fax History Tab: Number
• Fax History Tab: Resend
• Fax History Tab: Publish
• Fax History Tab: Spam
• Fax History Tab: Delete
• Fax History Tab: Pages
• Fax History Tab: Charge
• Fax History Tab: Minutes
• Fax History Tab: Recipients
• Fax History Tab: Status
• Fax History Tab: Acct. Code
• Fax History Tab: File Name
• Fax History Tab: Magnifying Glass
• Fax History Tab: Viewing Fax

Broadcast E-mail Messages

Broadcast E-mail Messages Overview

Reply to E-mail Commands

Reply to E-mail Commands Overview

• Reply to E-mail Commands: Available Commands

Technical Support

Technical Support Overview

• MFM on the World Wide Web
• Where to Call for Support

Troubleshooting

Troubleshooting Overview

Fax Everywhere Messages

Fax Everywhere Messages Overview

Message Types

• Message Codes

Fax Everywhere Service Panel Messages

• Information Messages
• XI-4000: SMTP Mail Sent Successfully
• XI-4001: Opening SMTP Mail Server Port
• XI-4002: Preparing to Send SMTP Mail
• XI-4003: Checking for POP3 Inbound Messages
• XI-4004: Inbound Messages Pending = n
• XI-4005: POP3 Mail Check Completed Successfully
• XI-4006: Fax Everywhere Control Panel Disconnect Request Received
• XI-4007: RPC Server Initialized Successfully
• XI-4008: RPC Server Shutdown Successful
• XI-4009: Stopping Fax Server
• XI-4010: Waiting up to 3 Seconds for Inbound Mail Check to Finish
• XI-4011: Shutting Down Fax Devices
• XI-4012: Session BPS = (speed) on (devicename)
• XI-4013: Fax Server Shutdown Requested
• XI-4014: Fax Receive Start on Device (devicename)
• XI-4015: Converting Fax Page (#) to GIF
• XI-4016: Renamed File (filename) to (filename)
• XI-4017: Checking Subscription Status for Users
• XI-4018: No Inbound Fax Activity was Logged Today
• XI-4019: Processing message attachment (#) Content-type=(content_type) Filename=(filename)
• XI-4020: Updated Phone # Association for (phonenumber)
• XI-4021: POP3 Message Received Subject=(subject)
• XI-4022: Processing (#) Pending Faxes
• XI-4023: Starting to Handle Inbound Fax File (filename)
• XI-4024: SMDR Record Found for Ext (#) : (smdr record data)
• XI-4025: Fax Received (from)
• XI-4026: Printing Fax (filename)
• XI-4027: Archiving Fax (filename) to (filename)
• XI-4028: Deleting Fax (filename)
• XI-4029: Purging Archived Faxes More Than # Months Old
• XI-4030: Total Faxes Purged = (#)
• XI-4031: Purging Fax - (filename)
• XI-4032: Attempting to Route (filename) to Extension (#)
• XI-4033: Valid Extension - Delivering Fax To: (name) (emailaddress)
• XI-4034: Unroutable Fax File Renamed to (filename)
• XI-4035: Starting Fax Device (devicename)
• XI-4036: Fax Device Started on (devicename)
• XI-4037: Fax Device Stopped on (devicename)
• XI-4038: Reviving Fax Page (#) From (devicename) - BytesXfer=(#) Msg=(message)
• XI-4039: Fax Receive on (devicename) Stalled After (#) Seconds - Aborting Fax
• XI-4040: Stopping Fax Devices
• XI-4042: SMDR on COM (#) is being Captured to (filename)
• XI-4043: Starting (#) Fax Devices
• XI-4044: Starting Fax Server
• XI-4045: Resending Fax (filename) to (username)
• XI-4046: Fax Server Startup Successful
• XI-4047: Default Printer for Printing Faxes is (printername)
• XI-4048: Fax Everywhere Service is Initializing
• XI-4049: RPC Started
• XI-4050: Service Started But Not Routing Faxes
• XI-4051: Stopping Fax Everywhere Service
• XI-4052: Fax Everywhere Service Stopped Successfully
• XI-4053: Fax Everywhere Service Main Execution Thread Started
• XI-4054: Fax Everywhere Service Main Execution Thread Stopped Normally
• XI-4055: Fax Server Created, Starting Server
• XI-4056: Fax Status From: (devicename) (currentstatus)
• XI-4057: Sending Message - To: (address) Subject: (subject)
• XI-4058: Outbound Fax Message Received From (e-mail address)
• XI-4059: Subscribing New User (username)
• XI-4060: Sending Updated FAXVIEW.EXE to (username)
• XI-4061: Queuing Outbound E-mail to (recipientname) : (faxinfo) in file (filename)
• XI-4062: Fax Printed Successfully
• XI-4063: Printing Fax (filename) Duplicate
• XI-4064: Fax (filename) Queued for Routing
• XI-4065: Logging Into SMTP Server (hostname) - (#) of Messages Queued to Send
• XI-4066: SMTP Send Successful
• XI-4067: Purging History of Entries More Than (#) Months Old
• XI-4068: SMTP/POP3 Processing Thread Started
• XI-4069: SMTP/POP3 Processing Thread Stopped
• XI-4070: Fax Identifier Thread Started for (devicename)
• XI-4071: Analyzing Incoming Fax on (devicename)
• XI-4072: Fax on (devicename) Matches Blocked Document, correlation=(n)% - cancelling fax)
• XI-4073: Fax From (sendersnumber) is Blocked, Discarding Fax
• XI-4074: Receiving Fax From (name)
• XI-4075: Fax on Device (devicename) Finished
• XI-4076: Fax (filename) Logged as Spam
• XI-4077: Dispatch Override Invoked on (devicename) – (type)
• XI-4078:DNIS Data (dnisData) Received on (devicename)
• XI-4094: Send Fax Status from (devicename) - (status)
• XI-4095: Sending Fax Page (#) on (devicename) - BytesXfer=(#) Msg=(message)
• XI-4096: Sending Fax on Device (devicename) Finished
• XI-4097: Sending Fax to Device (phonenumber) File (filename) on (devicename) attempt # (attempt)
• XI-4098: Fax (filename) Queued for Sending
• XI-4099: Fax (filename) Send to (phonenumber) (name)
• XI-4199: No Help is Available
• Confirmation Messages
• Warning Messages
• XW-4200: Fax Everywhere Control Panel Connection Broken, Rundown Called
• XW-4204: Fax (filename) not Printed, No Default Printer Available
• XW-4205: Printer (printername) Not Found, Using Default
• XW-4206: Default Printer (printername) Not Found, Using Windows Default
• XW-4207: SMDR File (filename) Should be in UNC Base Path
• XW-4210: Cannot Resend Fax: User Record No Longer Exists
• Error Messages
• XE-4300: SMTP Error – (error message)
• XE-4301: SMTP Could Not Send E-mail
• XE-4302: Fax (fax filename) Could not be Delivered, Message Discarded
• XE-4304: POP3 Logout Exception
• XE-4305: Unable to Login/Retrieve POP3 Messages (error message)
• XE-4306: RPC Shutdown Failure
• XE-4307: SMTP Address (address) Rejected
• XE-4308: Fax Everywhere Control Panel Handle Not Recognized
• XE-4309: RPC Server Startup Failure
• XE-4310: Could not Unpack Fax (filename)
• XE-4311: No DNIS Data Available to Route Fax (filename)
• XE-4312: Could not Attach In-line Image (filename) to Message
• XE-4313: PDF Conversion Failed on Fax Page (#)
• XE-4314: Could not Attach FAXVIEW.EXE to Message
• XE-4315: Association Table: FAXASSOC.DAT Could not be Updated
• XE-4316: SMDR File (filename) Could not be Opened for Writing
• XE-4317: SMDR Timeout, Unable to Route Fax
• XE-4318: Fax Printing Failed
• XE-4319: Archive of (filename) Failed
• XE-4320: Routing Failed - Extension (#) not in Fax Everywhere User Database
• XE-4321: SelectPrinter() Failed
• XE-4322: TAPI Fax Device (devicename) Could not be Opened
• XE-4323: TAPI Fax Device (devicename) Could not be Started in Receive Mode
• XE-4324: Fax Modem on (devicename): Could not Initialize
• XE-4325: Fax Modem on (devicename): Could not Start in Receive Mode
• XE-4326: Fax Reception on (devicename) Error
• XE-4327: Fax Device Section (sectionname) in FAXROUTE.INI is incomplete/corrupt
• XE-4328: Fax Device (devicename) Failed
• XE-4329: Could not Open Databases
• XE-4330: SMDR File (filename) Does Not Exist
• XE-4331: Could not Open SMDR Com Port on COM(#)
• XE-4332: Error Opening SMDR File (filename)
• XE-4333: No Source of SMDR Data Specified
• XE-4334: No Fax Devices are Configured or Running
• XE-4335: Fax Server Startup Failed
• XE-4336: Fax Server Could not be Stopped
• XE-4337: Error Converting Fax to E-mail Message
• XE-4338: SMTP Server Login Failed
• XE-4339: History Table (tablename) Could not be Updated
• XE-4340: File NONAME.MSG Error - (error message)
• XE-4341: File SUBSCRIBE.MSG Error - (error message)
• XE-4342: File PARTIAL.MSG Error - (error message)
• XE-4343: File COMMANDS.MSG Error - (error message)
• XE-4344: HandleSmtpEmail Exception (errormessage)
• XE-4345: SMTP Logout Exception (errormessage)
• XE-4346: Error Creating GIF Attachment (errormessge)
• XE-4347: File BROADCAST.MSG Error - (error message)
• XE-4350: General Exception in (functionname) - (error message)
• XE-4383: Copy of (filename) Failed
• XE-4384: Send Fax Attempted on Retired User Account (fax phonenumber)
• XE-4385: E-mail Address (sender's e-mailaddress) is Invalid for this User Account (fax phonenumber)
• XE-4386: Invalid Personal Key (key) Used to Send Fax
• XE-4387: Fax Device on (devicename) Error Switching to Send Mode - (errormessage)
• XE-4388: Fax (filename) to (phonenumber) (name) Denied Due to Toll Restriction
• XE-4389: Fax Send Aborted: It is Not Possible to Send a Fax Because no Ports are Configured to Allow Sending
• XE-4390: Unable to Convert Group Cover Page to Bitmap (errormessage)
• XE-4391: Unable to Convert User Cover Page to Bitmap (errormessage)
• XE-4392: Group (groupname) References a Non-existent Rate Table Entry
• XE-4393: User (username) Belongs to Non-existent Group)
• XE-4394: Send Fax Authorization Error - Invalid Authorization Key
• XE-4395: Malformed Send Fax Message Received - Message Ignored
• XE-4396: Unable to Read/Write (filename) - (errormessage)
• XE-4397: Fax (filename) to (recipient) failed - (errormessage)
• XE-4398: Error Converting Cover Page (filename) - (errormessage)
• XE-4399: Cover Page File (filename) Error - (errormessage)

Fax Everywhere Control Panel Messages

• Information Messages
• XI-4600: Connection to (servername) is in use by Another Fax Everywhere Control Panel
• XI-4601: Fax Everywhere Service Startup on (servername) Confirmed
• XI-4602: Fax Everywhere Service Stop on (servername) Confirmed
• XI-4603: Attempting Fax Everywhere Service Startup on (servername)
• XI-4604: Attempting Fax Everywhere Service Stop on (servername)
• Confirmation Messages
• Warning Messages
• Error Messages
• XE-4701: Fax Everywhere Service Startup Confirmation Failure on (servername)
• XE-4702: Fax Everywhere Service Stop Confirmation Failure on (servername)
• XE-4703: Write to FAXADMIN.INI File Failed (errormessage)

Glossary of Terms

• Adobe Acrobat Reader
• ARCHIVE
• BCC
• BROADCAST.MSG
• CNI
• Confirmation Message
• Connectoid
• DEADFAX
• Dial-Up Networking
• DIB
• DID
• DNIS
• E-mail Server
• Error Message
• Executable directory
• FAXADMIN.INI
• FAXASSOC.DAT
• Fax Everywhere Fax Client
• Fax Everywhere Web Interface
• FAXECLT.OXP
• FAXEFP.EXE
• FAXELOG.TXT
• FAXESVC.INI
• FAXLOG.TXT
• FAXUSER.DAT
• How to Get More Help
• IMAP
• INBOUND
• Information Message
• IVR
• LAN
• MAPI
• Message Types
• No Help is Available
• NONAME.MSG
• OUTBOUND
• PARTIAL.MSG
• PBX
• Persistent
• PDF
• Proxy Server
• RPC
• SMDR
• SMTP
• SUBSCRIBE.MSG
• TAPI
• Telecommunication Term
• TCP/IP
• VPN
• WAN
• Warning Message
• Windows Control Panel

Last modification date: Friday, January 17, 2003 00:58:12