If you can't fix a particular problem by using the information and procedures in this help file, you'll need to send Internet e-mail to MFM. If you have subscribed to the pca-support mailing list, please report all problems there so other technical support representatives may learn from your experience and suggest answers. Otherwise, send e-mail to:
· mfm-info@mfm.com
Try to describe the problem as completely as you can. If your problem is unusually difficult, MFM personnel may ask you to provide additional information:
1. Obtain an MSD report file from the user's computer. You may send the report file to mfm-info@mfm.com as a text file attachment. If you do not have Internet access, you may upload the report file to the MFM Support BBS (preferably) or FAX it to (513)-733-8775 (only if uploading fails). Also generate a PORTINFO log file if the problem has anything to do with the user's modem.
2. If the user can log in to the MLS but is having a problem while online (for example, with printing), have the user record a comdebug file that illustrates the problem.