Troubleshooting Overview

If you have a problem running PC Access and you do not necessarily get an error message, check to see if your problem is in the following help topics:

· Printer errors

¨ Report Printout Overruns Page

¨ Print Manager Can Only Handle 100 Jobs

¨ Multiple Reports Print on a Single Page

¨ Photos are Too Dark

¨ Photos Print Incorrectly

¨ Address Label Reports Do Not Print Correctly

¨ Dropped Characters while Printing Host Reports

· Problems Calling the MLS

¨ PC Access locks up when you call the MLS

¨ Mouse pointer freezes up when you call the MLS

¨ PC Access displays an error before connecting

¨ Terminal window displays gibberish

¨ Can't Log in to MLS

· Problems Communicating with the MLS

¨ Unreliable Communication

¨ Communication Errors

¨ Photos Don't Download Correctly

¨ Color Photos Look Ugly

¨ Terminal Window Seems "Herky-Jerky"

¨ MLS Hangs up Randomly

¨ Slow Connection to MLS

¨ Can't Tag MLS Numbers

¨ Bottom Line of Text Missing

· General Computer Problems

¨ Dead Mouse

¨ Low Memory Problems

If PC Access displays an error message, be sure to click the Help button on the message window to read additional help for your error message. If you can't solve the problem on your own, please follow the instructions in Calling for Support. If you are new to the wonderful world of computers, see Tips for New Users.

If you are a consultant or a PC Access support representative, see Tips for Technical Support Personnel.