PC Access for Windows Reference Guide

for PC Access for Windows 4.30.158

No connection to (service) in NN redials

PC Access could not connect to the remote host (your MLS or the Phone Book service) you are trying to call. This error message indicates a busy-out. That is, the modem returned a "busy" signal every time PC Access dialed the number for your MLS or Phone Book service. After PC Access reached the Maximum Redial Attempts you specified on the Modem Setup window, it displayed this error message.

Possible causes:

· The remote host is actually busy now, and has no available phone lines. This is most likely if you have connected to this remote host successfully before with your current PC Access setup. All you can do is try again later.

If you always busy-out when you try to call this remote host, check for the following possible problems:

· You need to dial "9" to get an outside telephone line, and you neglected to type "9," at the beginning of your Dial From Office # field on the MLS Setup (Dialing Tab) or Add/Edit Phone Book Entry window. Check your dialing prefixes.

· You typed "*70," at the beginning of your Dial From field, but you don't actually have call-waiting on this telephone line. The phone company may be sending you a "fast busy" signal to indicate that you have no call-waiting feature to disable.

· Your telephone line provides only pulse (rotary) dialing, but you told PC Access to use touch-tone dialing. If so, change the Dial Command field on the Modem Setup window to ATDP instead of the default ATDT.

· You typed an incorrect telephone number in the Dial From field. For example, a small fraction of PC Access users somehow get the idea that they should type their own phone number in the Dial From field. If you pick up your telephone and dial your own number, you get a busy signal. The same thing happens if you dial your own number with a modem.

· Something is wrong with your telephone line so that it always returns a busy signal when you try to dial any number. To test this, unplug your modem from your wall jack, plug in a standard telephone, and try dialing some numbers that you know should answer. If you always get a busy signal, then you should call your telephone company (from a cellular or pay phone, perhaps).

Last modification date: Friday, January 17, 2003 00:58:55