PC Access for Windows Reference Guide

for PC Access for Windows 4.30.158

Tips for Technical Support Personnel

If you are responsible for providing technical support to PC Access users, read this help topic for some general advice. Here are some valuable tips for helping your users and keeping your sanity: (The single most valuable tip is: get yourself on the World Wide Web immediately.)

More:

Get on the World Wide Web

Know the Documentation

Learn to Check Computers

Encourage Novice Users to Hire Consultants

Let Desperate Users Bring in Their Computers

Upgrading from Another Communication Program

Know Your DOS Utilities

Know Your Bugs

Before You Call MFM

Last modification date: Friday, January 17, 2003 00:58:56