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PC Access for Windows Reference Guide
for PC Access Version 4.30
Tips for Technical Support Personnel
If you are responsible for providing technical support to PC Access users, read this help topic for some general advice. Here are some valuable tips for helping your users and keeping your sanity: (The single most valuable tip is: get yourself on the World Wide Web immediately.)
More:
Encourage Novice Users to Hire Consultants
Let Desperate Users Bring in Their Computers
Upgrading from Another Communication Program