Sending Your MSD Report to MFM

Quick Contents

Introduction

• If you are running Windows 98, see: Sending your Windows 98 System Properties Report to MFM.
• If you are running Windows 95, see: Sending your Windows 95 System Properties Report to MFM.
• If you are running Windows NT, see: Windows NT 4.0 WinMSD Report.

Running MSD and Creating a Report

1. Exit all Windows programs.
2. From your Windows desktop, click File | Exit Windows.
3. At the MSD prompt, type:

        CD \PCAWIN
        MSD
        

   • Note: If you installed PC Access for Windows to a different drive or directory, modify the above commands accordingly.
   MSD checks your computer and shows a screen with a menu bar at the top and several buttons.
4. Press Alt-F or click File.
5. Press P to select Print Report...
6. On the Report Information window, check the Report All box.
7. In the Print to: dialog box, select File.
8. In the File: field, change the file name from REPORT.MSD to something unique to you. You can construct a file name from your first initial and the first seven characters of your last name. For example, if your name is Pat Producer, you would type:

     PPRODUCE.MSD
     

9. Click OK or press Enter.
10. Complete the Customer Information window. As you fill it out, press the Tab key to advance to the next field. Do not press Enter until you finish filling out all the fields.
11. Click OK, or press Enter to save your MSD report file.
12. Press F3 to exit MSD.
13. Type

         WIN
        

    to re-start Windows.
14. After you create an MSD Report, see: Sending your MSD Report to MFM.

Sending your MSD Report to MFM

1. Open your E-mail message window.
   • If you are following these instructions on-line, Click here to open an e-mail message window.
   • If you are reading a printed copy of these instructions, click File | New | Message
     • Note: If your E-mail message window does not have an option to use File | New | Message, contact your software provider if you need assistance opening an E-mail message window.
2. In the body of the message, include:
   • Your name
   • Your E-mail address
   • Describe the problem you are having
   • Your PC Access Build and Version number
3. Click Attach to attach a copy of your MSD Report to this e-mail message.
   • Note: If your MSD report is larger than 500Kb, please use PKZip or WinZip to compress your file before you attach it to this message.
   • Note: If your E-mail message window does not have an option to Attach, contact your software provider for assistance.
4. In the To: field type:
   • mfm-techsupport@mfm.com
5. Click Send to send your message and MSD Report to MFM Technical Support.

Related Information

• How to Determine your Windows Version
• WinZip's Web Site

Last modification date: Friday, January 17, 2003 00:59:04