Uploading Your MSD Report

• The MSD program comes with MS-DOS versions 6.xx and Windows 3.1x. It can generate a report with many details about your computer's hardware and software. Providing an MSD report to your support representative is usually essential for solving difficult support problems.
• If you are running Windows 95 and you did not run an earlier version of Windows on your computer, you probably do not have MSD. Instead you need to upload your Windows 95 System Information report.

Uploading an MSD report is not difficult, but it requires several dozen steps. Follow the instructions in this document exactly, and you should not have any trouble.

Your PC Access for Windows Reference Guide already contains most of the instructions you need. You can view the Guide by double-clicking your PC Access Help icon in your PC Access for Windows Program Manager group. You will need to print the following topics:

• Running MSD and Creating a Report
• Setting up an MFM Support BBS Phone Book Entry
• How to Log in to the MFM Support BBS
• Uploading Your MSD Report with PC Access

1. Click the Search button.
2. The Search dialog appears, prompting you to type a help topic name. Type the first several words of the help topic name. As you do, the Search dialog will highlight help topics matching the words you have typed so far.
3. When the Search dialog has highlighted the topic you want to print, click the Show Topics button and then the Go To button.
4. You are now viewing the help topic. Select File | Print Topic... from the help window's menu. Return to step (1) until you have finished printing all the help topics in the above list.
   • Note: the help topics contain some colored text. If your printer does not print the colored text, you will have to change your printer setup in the Windows Control Panel. Many Windows printer drivers have a Setup option that lets you print colored text in a grey scale. See your printer documentation.

Running MSD and Creating a Report

Setting up an MFM Support BBS Phone Book Entry

• If you have called the MFM Support BBS before, you may already have a Phone Book entry for it. If so, you do not need to set one up again. The first four steps in the instructions in this help topic tell you how to check for an existing MFM Support BBS Phone Book entry.
• Note: if you are adding an MFM Support BBS Phone Book entry, you need to change an additional setup item after step (13):
  • Select Hardware for Flow Control.

How to Log in to the MFM Support BBS

Uploading Your MSD Report with PC Access

Last modification date: Friday, January 17, 2003 00:59:04