Sending Your Print-Trace File to MFM

Quick Contents

Introduction

The print-trace file is often useful if you can print reports from your MLS, but they do not format correctly or portions of the report are missing. The print-trace file may be useful to your support representative if they have ruled out communication errors and you continue to experience difficulties while printing.

You should follow the instructions below when requested to do so by a technical support representative.

Saving Your Print-Trace File

1. From the PC Access Main Menu, click Setup Menu.
2. From the Setup Assistant window, click Advanced.
3. From the Advanced Setup window, click Printers.
4. Highlight your default printer on the Printer Setup window and click the Edit button.
5. On the Edit Printer window, check the Enable Print Debugging box.
6. Click the OK button on the Edit Printer window, the Close button on the Printer Setup window, and the Close button on the Advanced Setup Menu window.
7. Exit PC Access for Windows and restart it.
8. Connect to your MLS and attempt to print the type of report that is causing the problem.
9. Exit PC Access again.
10. Open an MS-DOS Prompt window.
    • Windows 95 or 98 users: click Start | Programs | MS-DOS Prompt.
    • Windows NT or 2000 users: click Start | Programs | Accessories | Command Prompt.
    • Windows 3.1x users: double-click the Main icon in Program Manager, and then double-click the MS-DOS Prompt icon.
11. At your MS-DOS prompt, type these commands:

      CD  \PCAWIN
      DIR  DOWNLOAD
      

    If you get the "File not found" message after you type DIR DOWNLOAD, type:

      MD  DOWNLOAD
      

    to make a C:\PCAWIN\DOWNLOAD directory.
12. Now you are ready to find and rename your newest print-trace file. At your MS-DOS prompt, type this command:

      DIR  PTRACE*.*
      

    After you type the DIR command, you should see one or more files like this: PTRACEAA.AAA, PTRACEAA.AAB, etc. Find the newest one and copy it to your C:\PCAWIN\DOWNLOAD directory under a new name. The new name should be unique to you. You can construct a file name from your first initial and the first seven characters of your last name. Use the file extension .TRC to indicate this is your print-trace file. For example, if your name is Pat Producer, you would type:

      COPY  PTRACEAA.AAA  DOWNLOAD\PPRODUCE.TRC
      

13. You may now close your MS-DOS session and return to Windows by typing:

      EXIT
      

14. After you create your print-trace file, see: Sending your Print-Trace File to MFM.

Sending your Print-Trace File to MFM

1. Open your E-mail message window.
   • If you are following these instructions on-line, Click here to open an e-mail message window.
   • If you are reading a printed copy of these instructions, click File | New | Message
     • Note: If your E-mail message window does not have an option to use File | New | Message, contact your software provider if you need assistance opening an E-mail message window.
2. In the body of the message, include:
   • Your name
   • Your E-mail address
   • Describe the problem you are having
   • Your PC Access Build and Version number
3. Click Attach to attach a copy of your Print-Trace file to this e-mail message.
   • Note: Your Print-Trace file may be larger than 500KB. If it is please use PKZip or WinZip to compress your file before you attach it to this message.
   • Note: If your E-mail message window does not have an option to Attach, contact your software provider for assistance.
4. In the To: field type:
   • mfm-techsupport@mfm.com
5. Click Send to send your message and Print-Trace File to MFM Technical Support.

Related Information

• Setup Menu
• Setup Assistant window
• Printer Setup window
• Add/Edit Printer window
• Add/Edit Printer window: Enable Print Debugging
• Fixing Communication Errors
• What is the Windows Start Button?
• How to Determine your Windows Version
• WinZip's Web Site

Last modification date: Friday, January 17, 2003 00:59:04