Technical Bulletin #004

January 4, 1996

Original Version

Norton Utilities for Windows 95

Any PC Access for Windows version 4.00 users who are running Windows 95 and have the Norton Utilities for Windows 95 are at risk of damaging their User Authorization and being unable to run PC Access for Windows. The Norton Speed Disk program is a utility which reorganizes the hard drive to operate more efficiently. Speed Disk improperly ignores the file attributes of important system files. This causes Norton Speed Disk to reorganize files that it should not reorganize.

If Speed Disk does this to your PC Access for Windows User Authorization files, you will no longer be able to use PC Access for Windows. The symptom of this problem is usually a PC Access for Windows User Authorization Error message that starts with the number 7196. To avoid this problem, please follow the steps below. After you perform these steps, Norton Speed Disk will properly handle the PC Access for Windows User Authorization files.

1. Start Norton Speed Disk
2. At the Optimization Method window, click the Cancel button.
3. In the Drives list, select the drive letter that contains your copy of PC Access for Windows (for example, if you installed PC Access for Windows to the default location: C:\PCAWIN, select the C: drive).
4. Select File | Options from the menu bar.
5. Click the Customize button on the Optimization tab of the Options for Speed Disk window.
6. Click the Unmovable Files tab of the Customize Full Optimization window.
7. Click in the entry field under the File Specification label.
8. Type in the file name: "PCAWINEV.SYS " (without the quotes) and click the Add button.
9. Click the OK button at the bottom of the Customize Full Optimization window.
10. Click the Save button on the Options for Speed Disk window.
11. Exit Norton Speed Disk.

Your Speed Disk program will now ignore the User Authorization files for PC Access whenever you optimize from now on. This small change will not impact any of your other programs.

To fix the user authorization problem, Follow the instructions below:

1. Get to a DOS prompt and type the following commands:
2. cd \pcawin
3. attrib -h -r -s pcawinev.sys
4. del pcawinev.sys

Lastly, telephone VISTAinfo technical support at: 800-347-6367 for a user authorization reset code. This should correct the problem.