Error 550

Quick Contents

Introduction

1. You entered an invalid e-mail address in the E-mail Message window.
2. You entered an incorrect SMTP mail server name in the E-mail Setup window, or PCAPLUS.EXE cannot access your SMTP mail server.
3. If you use more than one ISP on the computer that you run PC Access from, you many see the 550 - Mail Relaying Denied error message.

How to Correct Error 550

Invalid E-mail Address

1. Enter a valid e-mail address in the E-mail To: field on the E-mail Message window.
2. Send your e-mail message.
   • Note: If you are able to send your e-mail message, see step 3 for instructions on removing an invalid e-mail address from your MAIL.HST file.
   • If you entered a valid e-mail address and your ISP's SMTP mail server continues to display Error 550, you need to verify your SMTP mail server name.
3. PC Access stores the last thirty e-mail address you entered in the E-mail To: field in the MAIL.HST file.
4. To edit the MAIL.HST file, click Start | Programs | Accessories | Notepad.
5. In Windows Notepad, click File | Open....
6. In the Look in field, select your C: drive, then your PC Access for Windows folder, then your Agent directory.
   • Note: If you installed PC Access for Windows to a drive other than C:, substitute the name of that drive in the instructions above.
7. From the Files of type: drop-down window, select All Files.
8. Click the MAIL.HST file and click Open.
9. Remove the invalid e-mail address from the MAIL.HST file.
10. Click File | Save.
11. Click File | Exit.