If this is the first time you are installing PC Access, see: Correcting a User Authorization Error During Installation. If this is not your first installation of PC Access, see: Correcting a User Authorization Error.

Fatal Error: 8001-0009-0003

1. Someone installed a new system board, CPU, and/or BIOS in your computer after you installed PC Access, and your copy of PC Access uses the machine tie method of user authorization.

To correct your User Authorization error, see: How to Restore your User Authorization.

Correcting a User Authorization Error During Installation

If the above information does not correct your problem, try: Correcting a User Authorization Error

Correcting a User Authorization Error

• Note: If you are using Windows 3.1x, see: Correcting a User Authorization Error in Windows 3.1x.

Part 1: Using an Install Count or Requesting a Reset Code

1. Click Start | Programs | PC Access for Windows | User Auth Manager.
2. In the User Authorization Manager window, click Info.
3. Insert your PC Access disk 1 in your diskette drive. Click OK to continue.
4. In the User Authorization and License Information window, look next to Install Counts Remaining:
   • If the number of remaining Install Counts is greater than zero, click OK to close the User Authorization and License Information window. Click Install on the User Authorization Manager window. Follow the instructions on your screen to install your User Authorization. This should enable your copy of PC Access to run correctly and you do not need to complete steps 5--8 below.
   • If the Install Counts Remaining is zero, click OK to close the User Authorization and License Information window. Click Reset on the User Authorization Manager window. Click OK to confirm that you want to reset your User Authorization. You will see a serial number and a validation code in the Reset User Authorization window. Proceed to Part 2: Sending your Serial Number and Validation Code to MFM
   • Note: do not close the Reset User Authorization window until you have entered the reset code from MFM. If you close the Reset User Authorization window you risk invalidating the reset code, and you may have to repeat this procedure.

Part 2: Sending your Serial Number and Validation Code to MFM

5. To obtain a reset code, complete the User Authorization Problem Report Form. MFM Technical Support will e-mail you a reset code.
6. When you receive your reset code, proceed to Entering your Reset Code from MFM

Part 3: Entering your Reset Code from MFM

7. Before you enter the Reset Code, make sure the Serial Number and Validation Code in the Reset User Authorization window are the same Serial Number and Validation Code you entered on the User Authorization Problem Report form.
   • Note: if the Serial Number and/or Validation Code do not match what you sent to MFM, you will need to send MFM Technical Support the new Serial Number and Validation Code. To contact MFM, send an e-mail message to mfm-techsupport@mfm.com.
   MFM generates the Reset Code based on the Serial Number and Validation Code. If either of these numbers change, the Reset Code MFM issued to you is no longer valid. If you enter a Reset Code that does not match the Serial Number and Validation Code you sent to MFM, you risk permanently disabling the user authorization on your PC Access Disk 1.
8. If the Serial Number and Validation Code in the Reset User Authorization window are the same Serial Number and Validation Code you sent to MFM, enter the Reset Code in the Reset Code field on the Reset User Authorization window. Click OK to reset your User Authorization.
   • Note: you may want to copy the Reset Code from the e-mail message MFM sent you and paste it into the Reset Code field on the Reset User Authorization window.
9. After you click OK, you will see this message: User Authorization successfully reset! Click OK to continue.
10. Resetting your User Authorization only resets the User Authorization for an additional Install Count on your PC Access Disk 1. Before you can run PC Access, you need to install your User Authorization.
11. On the User Authorization Manager window click Install. This will install your User Authorization from Disk 1 to the PC Access executable directory. Follow the instructions on your screen to install your User Authorization.

For additional information see: PC Access for Windows License Restriction

How to Restore your User Authorization

• Note: If you are using Windows 3.1x, see: How to Restore your User Authorization in Windows 3.1x.

In addition, if you backed up your PC Access setup files, you can use the User Authorization Manager to restore your original user authorization

However, If you upgraded your computer's system board, CPU, and/or BIOS, you cannot restore your user authorization. Instead, you need to use an install count or request a user authorization from MFM Technical Support. For more information, see: Correcting a User Authorization Error.

• Note: You can only restore your user authorization if your copy of PC Access uses the machine tie method of user authorization. For more information on the machine tie method, see: User Authorization: Machine Tie Method

• Note: If you use PC Access version 4.10.107 (Build 107) and your serial number falls between the range of 410300134 - 410303250, the User Auth Manager will not restore your user authorization. The User Auth Manager in the above range of serial numbers had a problem that prevented the User Auth Manager from backing up your user authorization.
  • To correct the User Authorization Error you are now experiencing, follow the instructions here: Correcting a User Authorization Error.
  • After you correct your User Authorization Error, update your copy of PC Access to Build 132. The update will correct the problem with the User Auth Manager.

1. Insert your PC Access Disk 1 into your diskette drive.
2. Click Start | Programs | PC Access for Windows | User Auth Manager.
3. In the User Authorization Manager window, click Install.
4. If the User Authorization Manager displays the Installing Configuration Files prompt, click OK to install the PC Access configuration files.
5. Click OK on the Installing PC Access 4.30 User Authorization prompt.
   • The User Auth Manager will detect any previously installed User Authorizations. If it does not detect any backup copies of user authorization files you installed previously, see: Correcting a User Authorization Error. If the User Auth Manager detects a previously installed User Authorization, you will see a window with the following message:

   I have detected some previously installed User Authorizations that are backed up on this Disk #1.

   Would you like to see if any of them were created on this PC? Click "No" if you know this is the first time you're installing on this PC.

6. Click Yes to reload your User Authorization.

For additional information see: PC Access for Windows License Restriction

Related Information

If you need further assistance, please complete the User Authorization Problem Report Form.