User Authorization Error 8001-0009-0000 or 8001-0009-0003

Quick Contents

Correcting a User Authorization Error

1. Open your PC Access for Windows Program Group.
2. Double click the User Auth Manager icon.
3. In the User Authorization Manager window, click Info.
4. Insert your PC Access disk 1 in your diskette drive. Click OK to continue.
5. In the User Authorization and License Information window, look next to Install Counts Remaining: If the number of remaining Install Counts is greater than zero, click OK to close the User Authorization and License Information window. Click Install on the User Authorization Manager window. Follow the instructions on your screen to install your User Authorization.
6. If the number of remaining install counts is zero, click OK to close the User Authorization and License Information window. Click Reset on the User Authorization Manager window. Click OK to confirm that you want to reset your User Authorization. You will see a serial number and a validation code in the Reset User Authorization window.
7. Complete the User Authorization Problem Report Form.
8. MFM Technical Support will e-mail you a reset code. Enter the code in the Reset Code field on the Reset User Authorization window. Check the code you have entered against the e-mail message MFM sent you to insure that you entered it exactly. Also check the Serial Number and Validation Code in the e-mail message to make sure they agree with what you see on the Reset User Authorization window. Then click OK.
   • Note: do not close the Reset User Authorization window until you have entered the reset code from MFM. If you close the Reset User Authorization window you risk invalidating the reset code, and you may have to repeat this procedure.
9. On the User Authorization Manager window, click Install. Follow the instructions on your screen to install your User Authorization.

For additional information see: PC Access for Windows License Restriction

How to Restore your User Authorization

If you backed up your PC Access setup files, you can restore your user authorization file if you lost the copy you previously installed on your hard disk. You can lose the copy on your hard disk by replacing or formatting your hard disk.

• Note: this only works if your copy of PC Access uses the machine tie method of user authorization. For more information on the machine tie method, see: User Authorization: Machine Tie Method

• Note: If you use PC Access version 4.10.107 (Build 107) and your serial number falls between the range of 410300134 - 410303250, the User Auth Manager will not restore your user authorization. The User Auth Manager in the above range of serial numbers had a problem that prevented the User Auth Manager from backing up your user authorization.
  • To correct the User Authorization Error you are now experiencing, follow the instructions here: Correcting a User Authorization Error.
  • After you correct your User Authorization Error, update your copy of PC Access to Build 132. This update will correct the problem with the User Auth Manager.

1. Open your PC Access for Windows Program Group.
2. Double click the User Auth Manager icon.
3. In the User Authorization Manager window, click Install.
4. Insert your PC Access disk 1 in your diskette drive. Click OK to continue.
   • The User Auth Manager will detect any previously installed User Authorizations. If it does not detect any backup copies of the user authorization files you installed previously, see: Correcting a User Authorization Error. If the User Auth Manager detects a previously installed User Authorization, you will see a window with the following message:

   I have detected some previously installed User Authorizations that are backed up on this Disk #1.

   Would you like to see if any of them were created on this PC? Click "No" if you know this is the first time you're installing on this PC.

5. Click Yes to reload your User Authorization.

For additional information see: PC Access for Windows License Restriction

Related Information

If you need further assistance, please complete the User Authorization Problem Report Form.

Last modification date: Wednesday, May 7, 2003 10:50:29