Error #7 - User Auth Check Failed

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Introduction

Error #7 - User Auth Check Failed

To correct this problem, you can run the User Authorization Manager in one of Windows' compatibility modes. We recommend you use either the Windows 98 / Windows ME or Windows 2000 comparability mode.

To get started, see: Correcting Error #7.

Correcting Error #7

To correct Error #7 - User Auth Check Failed, you can run the User Authorization Manager in one of Windows' compatibility modes.

1. In Windows XP click Start | Programs or All Programs | Accessories | Windows Explorer.
2. In Windows Explorer click on the PC Access executable directory. If you installed PC Access into the default directory, the executable directory is C:\PCAWIN.
3. Find the PCAWINUA.EXE file in the C:\PCAWIN directory.
   • Note: if you only see the file name prefix, i.e. PCAWIN or PCAWINUA, Windows Explorer is hiding the file extensions. For instructions on how to unhide file extensions, see: How to Unhide File Extensions for Known File Types in Windows. If you click this link, your browser will display the How to page in a new window.
4. Right-click on the PCAWINUA.EXE file and click Properties.
5. On the PCAWINUA.EXE Properties window click the Compatibility tab. Click the Run this program in compatibility mode for check box. Next, from the drop-down list, select either Windows 98 / Windows Me or Windows 2000.
6. Click Apply | OK on the PCAWINUA.EXE Properties window.
7. Before the Compatibility Mode will take affect, restart Windows XP. Each time you change the Compatibility Mode, you must restart Windows XP. If you do not restart Windows XP, the Error #7 may continue to occur.
8. In Windows XP, click Start | Programs or All Programs | PC Access for Windows | User Auth Manager.
9. On the User Authorization Manager window, click Install. This will install your User Authorization to your hard drive.
10. If you have trouble with the above instructions, you may want to manually install your User Authorization. For more information, see:
    • PC Access 4.30 Manual User Authorization Install

Related Information

• PC Access for Windows Product Information
• How to Determine your Windows Version
• What is an executable directory?
• User Authorization Manager
• User Authorization

If you need further assistance, please complete the User Authorization Problem Report Form.