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User Authorization Error in Windows XP

Quick Contents

[Introduction] [User Authorization Error] [Related Information]

Introduction

If you are running Windows XP and you attempt to install PC Access for Windows 4.20 or 4.30 into a directory name that is longer than eight characters, you will not be able to install your User Authorization.

Windows XP does not support 16-bit programs that use long directory names. Since PC Access for Windows is a 16-bit program, you will not be able to install it in a directory such as, C:\Program Files.

If you are running Windows XP, MFM recommends that you install PC Access for Windows into its default directory C:\PCAWIN. When you install PC Access for Windows into its default directory, you will be able to install all of the program files and your User Authorization.

Note: MFM Technical Support does not support PC Access for Windows if you installed it into a long directory name.

If you were able to install the PC Access for Windows program files into a directory that has a name longer than eight characters, the User Authorization Manager will not be able to install your User Authorization. For more information, see: User Authorization Error.

User Authorization Error

If you were able to install the PC Access for Windows program files into a directory that has a name longer than eight characters, you will be unable to install your User Authorization. The User Authorization Manager will display the following warning:

  Warning

           <!> Error encountered trying to verify old
           User Authorization files.

           << OK >>    << Help >>

If you click OK on this warning message, the User Authorization Manager will display this error:

  Error
           Error #3
           The User Auth check failed on drive "A:\"

           Make sure you have the factory ORIGINAL
           PC Access 4.30 Disk #1 in the floppy drive.

           You must use your factory original Disk #1.

           << Cancel >>    << Retry >>    << Help >>

To correct the above User Authorization error, you need to install PC Access for Windows into its default directory, C:\PCAWIN, or into a directory with a name that does not exceed eight characters.

Related Information

If you need further assistance, please complete the User Authorization Problem Report Form.

Troubleshooting Guide Links

[Troubleshooting Home] [Installing PC Access] [User Authorization] [Setting up PC Access] [E-mail and Internet Problems] [Running PC Access] [Calling the MLS] [Logging in to the MLS] [Communicating with the MLS] [Printing] [Third-party Software Problems] [Miscellaneous]