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Technical Support Policy
Quick Contents
Introduction
MFM Communication Software, Inc. (MFM) provides technical support for its products. MFM's products include, PC Access for Window 4.20 and 4.30, PC Access Flyer 1.02 and 2.00, Fax Everywhere, and Pocket Full of Listings. For a list of technical support options, see: How to Obtain Technical Support.How to Obtain Technical Support
You can obtain technical support for your MFM product through these methods:Free Technical Support via E-mail
For free technical support via e-mail, send an e-mail message to one of the e-mail addresses below. Your e-mail message should include a description of your problem, your name, Windows version, what MFM product you are using, the product serial number, and any other information that you think would help us solve your problem.
- PC Access for Windows 4.20 and 4.30 Technical Support E-mail Address:
support@mfm.com - PC Access Flyer 1.02 and 2.0 Technical Support E-mail Address:
support@mfm.com - Fax Everywhere Technical Support E-mail Address:
support@mfm.com - Pocket Full of Listings Technical Support E-mail Address:
support@mfm.com - Note: if you are replying to a message you received from MFM's technical support department, click the Reply button in your e-mail program. This will direct your message back to the correct support e-mail address. In addition, this will ensure that your e-mail message will include the relevant information about your problem and the suggestions from MFM's technical support department.
Free Technical Support via the Internet
MFM has several Problem Report forms designed to assist you in reporting your problem to us. Our problem report forms provide us with the information we need to solve your problem. Visit our Report a Problem web page to fill out the appropriate Problem Report form for your MFM product.MFM Technical Support e-mail hours are from 9:00 A.M. to 5:00 P.M. Eastern, Monday through Friday, excluding holidays. You should receive an e-mail response from MFM within 1 business day.
General Support Policy
MFM provides technical support for its products. To view the ways in which you can obtain technical support for your MFM product, see: How to Obtain Technical Support.MFM does not guarantee that our Technical Support department can resolve your problem. Due to the complex nature of Windows and computers in general, there may be situations when our Technical Support department cannot solve your problem. However, we will make every reasonable effort to resolve your problem as quickly as possible.
MFM provides technical support for our products. We do not provide support for hardware, peripherals or third-party software. However, if we feel that your problem may be related to a non-MFM product, we may attempt to assist you in obtaining technical support for that particular product.
If MFM's Technical Support department determines that another program is affecting your MFM product, we may choose to provide you with additional instructions. These instructions may involve changing your computer's set up. These instructions are for computer users with a general to advanced understanding of Windows and computers. MFM Technical Support does not provide technical support with these additional instructions. If you do not understand any part of these instructions, it is your responsibility to consult a qualified technician or consultant to evaluate their relevance to your problem.
MFM is not liable for any additional fees, costs or lost business you incur while using our products and/or support services.
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Last modification date: Thursday, July 28, 2005 13:38:22